Support

Help with Anvyll on Windows — install, billing, privacy requests, and the global hotkey overlay.

How do I install Anvyll?

Download the latest Windows installer from GitHub Releases, run the setup, and sign in from the tray icon. Anvyll registers Ctrl+Shift+O on first launch.

The hotkey does not open the overlay

Confirm Anvyll is running in the system tray and no other app has claimed Ctrl+Shift+O. Restart Anvyll after changing the hotkey in Settings. If SmartScreen blocked the installer, allow the app through Windows security settings.

Billing, trial, and cancellation

Manage Unlimited in the app under Settings → Billing. You can open the Stripe customer portal to update payment methods or cancel at period end. See our refund and cancellation policy for trial, grace period, and withdrawal details.

Export or delete my account

In the desktop app: Settings → Privacy & data. Export downloads a JSON bundle of your account data. Deletion cancels active Stripe subscriptions and removes server-side rows; local vault data on your PC is cleared when you sign out after deletion.

Password recovery and sign-in

Use Forgot password on the sign-in screen — recovery mail is sent from noreply@anvyll.app. Google sign-in uses the standard OAuth browser flow and returns to the app via loopback redirect.

Where is my prompt text stored?

Prompts, sessions, and projects stay in an encrypted vault on your device. Our servers store account, billing, and token-metering data — not your prompt text. See the privacy policy.

Still stuck?

Email support@anvyll.app with your account email and a short description. We respond in English.